Seeking an experienced Front Office Manager to train and manage the Front Desk, Bell, Dispatch and PBX staff. Will be responsible for budgeting, staffing, and raising customer service scores at a very busy and fast-paced front desk. Will verify accuracy of room status information and relay all pertinent information to oncoming staff. Will provide resolution to guests and associate issues quickly and efficiently in a courteous manner. Ensures staff is performing at the High Five Service Standards level. Must have at least 3-5 years of related hotel/resort front desk managerial and/or supervisory experience. High school diploma required; hospitality degree preferred. Timeshare experience a plus. Effective verbal and written communication skills essential as well as an emphasis and passion for achieving guest satisfaction.